Refund policy

Here is the updated 5-Day Return & Refund Policy template. Five days is a great middle ground—it gives genuine customers enough time to inspect their crystals over a weekend, but still protects you from long-delayed return requests.

Copy and paste this directly into your Shopify box:

Rudranks 5-Day Return & Refund Policy

At Rudranks, we take immense pride in the authenticity and energy of our crystals, sacred jewelry, and framed items. Because crystals are natural, raw materials formed by the Earth, each piece features unique inclusions, colors, and textures. These are natural variations, not defects.

1. 5-Day Return Window

We offer a strict 5-day return policy. You have exactly 5 days (120 hours) from the timestamp of delivery to request a return or report an issue. After 5 days, we unfortunately cannot accept returns or offer refunds.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition that you received it:

  • Unworn, unused, and unaltered in any way.

  • In its original packaging, including all certificates, pouches, or gift boxes.

  • Items showing signs of wear, physical alterations, or cleansing rituals cannot be accepted.

3. Damaged or Broken Items (Transit Claims)

Crystals and glass-framed items (such as our Pyrite Hanuman Frames) can be fragile during transit.

  • Mandatory Unboxing Video: To claim a free replacement or refund for an item broken during shipping, you must contact us within the 5-day window and provide a continuous, unedited unboxing video showing the package being opened and the damage.

  • Without a clear unboxing video, transit damage claims cannot be processed.

4. Non-Returnable Items

  • Custom-made, personalized, or energized products.

  • Items purchased during special promotional flash sales, clearances, or using specific holiday discount codes.

5. Refund Process

Once we receive and inspect your returned item at our facility, we will notify you if the refund is approved.

  • If approved, the refund will be processed back to your original payment method within 5–7 business days.

6. Shipping Charges

  • For Damaged/Incorrect Items: Rudranks will cover all return shipping and replacement fees.

  • For Change of Mind: The customer is responsible for booking and paying for the return shipping back to our warehouse.